The Only Way to Win

3 Oct 2024, 10.00am - 10.45am

Success in the hospitality industry hinges on two key factors: profitability and growth. Yet, many hotel brands rely on the same buzzwords and market trends, blending into the crowded landscape without making a lasting impact. These "vanilla" brands miss the mark, failing to stand out or lead the way. Now is the perfect moment for those who want to break free from the ordinary and rise to the top. In this one-hour keynote, Michael will uncover the true drivers of employee and guest engagement—factors that fuel loyalty, profitability, and growth. This session is essential for any hotel brand ready to differentiate itself and achieve remarkable success.